Privacy Policy puma88 — Our Commitment to Protecting Your Data

01 Introduction

Welcome to the puma88 Privacy Policy page. This policy is provided to give you a clear and transparent overview of how our platform handles the personal information you share with us. At puma88, we consider privacy not merely a legal obligation — it is a core part of our commitment to every member.

This document applies to all users accessing the puma88 website via browser or our mobile app. By registering an account or using any services offered by puma88, you agree to the terms set out in this Privacy Policy.

Puma88 is fully compliant with Malaysia Personal Data Protection Act 2010 (PDPA). We regularly review and update this policy to ensure it remains relevant and aligned with legal developments and industry best practices. Members will be notified of any significant changes via in-platform notifications.

02 Types of Personal Data We Collect

Puma88 only collects personal data that is strictly necessary to provide our services safely and efficiently. We do not collect excessive or irrelevant data. The following are the categories of data we collect:

We do not collect sensitive information such as health data, religious beliefs, or political views unless required by applicable law.

03 How We Collect Your Data

Your personal data is collected through the following channels:

• Account registration — information you provide when opening a new account at puma88
• KYC Verification — identity documents and proof of address that you upload for identity verification purposes
• Financial transactions — information provided when you make a deposit or withdrawal request
• Platform usage — technical data collected automatically via cookies and similar tracking technologies when you browse our website or use our app
• Communication With Us — information you share when contacting our customer support team via Live Chat or email
• Two-factor authentication (2FA) — the phone number used to send verification codes

All data collection is carried out with your explicit consent. You may withdraw this consent at any time, although doing so may affect your ability to use certain features of our platform.

04 Purpose of Use of Your Personal Data

Puma88 uses your personal data solely for legitimate, clear, and specific purposes. We do not use your data for any purpose beyond the scope stated below:

• Account management — creating, maintaining, and protecting your member account
• Transaction processing — processing deposits, withdrawals, and other financial activities promptly and accurately
• Identity verification (KYC/AML) — fulfilling legal compliance obligations including anti-money laundering prevention
• Customer support — handling complaints, inquiries, and technical issues effectively
• Platform Security — detecting and preventing fraud, account abuse, or suspicious activity
• Service improvement — analysing usage patterns to improve the overall user experience
• Marketing communications — sending promotional information, bonuses, and exclusive offers — only if you have agreed to receive such communications
• Responsible gaming — monitoring gameplay patterns to detect signs of problem gambling and offer appropriate assistance
• Legal compliance — fulfilling any legal, regulatory, or directive obligations from the relevant authorities

05 Data Sharing With Third Parties

Puma88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of our operations, we may need to share certain information with trusted parties in the following situations:

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes. They are not authorized to use or disclose your data for any other purpose.

06 Data Security Measures

Puma88 employs multiple layers of technology and security procedures to protect your personal data from unauthorized access, loss, alteration, or disclosure. The following are some of the security measures we have implemented:

• 256-bit SSL/TLS Encryption — all data transmitted through our platform is protected by bank-grade encryption protocols
• Database-level data encryption — sensitive information such as passwords is stored in hashed form and cannot be read even by internal staff
• Two-factor authentication (2FA) — an additional security layer for login and fund withdrawals
• Continuous 24/7 Monitoring — an intrusion detection system that monitors suspicious activity in real time
• Regular security audits — security assessments are conducted periodically by independent cybersecurity experts
• Role-based access control — only authorized staff with specific business needs may access member data
• Network segmentation — data servers are isolated from public networks using industry-grade firewalls

07 Cookies and Tracking Technologies

Puma88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the basic functionality of our platform. Please refer to your browser's guide for instructions on managing cookie settings.

08 Your Personal Data Rights

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by puma88. We respect and facilitate the exercise of these rights:

• Right of Access — you have the right to request and receive a copy of the personal data we hold about you. Requests will be processed within 14 business days.
• Right to Rectification — if your data is inaccurate or incomplete, you may request that we correct or update it via your account settings or by contacting support.
• Right to Withdraw Consent — you may withdraw consent for the use of certain data (such as marketing communications) at any time without affecting core services.
• Right to Object — you may object to the processing of your data for certain purposes, such as direct marketing profiling.
• Right to Erasure — under certain circumstances, you may request the deletion of your personal data. However, we may need to retain certain data to fulfil our legal obligations.

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. Your request will be acknowledged and processed within the timeframe prescribed by law.

09 Data Retention Period

Puma88 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law. Our data retention periods are as follows:

• Active account data — retained for as long as your account is active and in use
• Data after account closure — retained for a minimum of 5 years after account closure to comply with financial and AML legal requirements
• Financial transaction records — retained for 7 years in line with tax and financial compliance requirements in Malaysia
• Customer support communication logs — retained for 2 years for reference and dispute resolution
• Technical data and server logs — retained for 12 months for security purposes and technical troubleshooting

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

10 Changes to This Privacy Policy

Puma88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. We are committed to notifying you of any significant changes.

When this Privacy Policy is updated:

• The "Last Updated" date at the top of this page will be revised
• Significant changes will be communicated via in-account notifications or email
• Previous versions of the Privacy Policy are available upon request through our support team

Continued use of the puma88 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you. We take every privacy complaint seriously and will investigate and respond promptly.